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Privacy Policy
At STEPDEX® Academy, your privacy is important to us. Here's what you need to know:
  • What we collect: Your name, contact info, company details, and usage data when you register, contact us, or browse our website.
  • How we use it: To manage course registrations, send updates, improve services, and provide support.
  • Peace of mind: We do not sell your data. We keep it safe through encryption and access controls.
  • You're in control: You can access, update, or request deletion of your data anytime.
For full details, please continue reading below.
Effective Date: 1st July 2025 | Last Updated: 1st July 2025
Our Commitment to Privacy
STEPDEX® Academy ("we," "our," "us"), operated by HPI Synergy PLT, respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with our website, programs, events, and services.
1. What Information We Collect
We may collect the following categories of personal data:
Information You Provide Directly:
  • Full name
  • Email address
  • Contact number
  • Job title & company name
  • Registration details for courses or events
  • Payment and billing information (where applicable)
  • Feedback, survey responses, or testimonial submissions
Information We Collect Automatically:
  • IP address
  • Browser type and device information
  • Usage data (pages visited, time on site, click behavior)
  • Cookies and tracking technologies (see Section 6)
2. How We Use Your Information
We use your data for the following purposes:
Program Management
To register and manage your participation in our programs and events
Customer Support
To respond to inquiries or customer service requests
Payment Processing
To process payments or issue invoices (if applicable)
Communications
To send program materials, reminders, updates, and promotional content
Service Improvement
To analyze user behavior and improve our website and services
Legal Compliance
To comply with legal obligations or enforce our Terms of Use
3. Sharing and Disclosure of Information
We do not sell, rent, or trade your personal data to third parties.
We may share your information only:
  • With trusted third-party service providers (e.g., payment processors, learning platforms) solely for delivering our services
  • If required by law, legal process, or governmental request
  • To protect our rights, users, or the public
All service providers are contractually obligated to keep your information secure and confidential.
4. Data Retention
1
Retention Period
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
2
Data Deletion
You may request deletion of your data at any time (see Section 7).
5. How We Protect Your Data
We implement appropriate technical and organizational safeguards to protect your information, including:
Secure Transmission
SSL encryption for data transmitted via our website
Access Controls
Access restrictions to sensitive information
Secure Storage
Secure storage systems and staff training on data confidentiality
While we strive to protect your data, no method of transmission or storage is 100% secure.
6. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to enhance your experience. You can choose to disable cookies via your browser settings. Disabling cookies may affect some functionalities of our website.
7. Your Rights
Access & Review
Access and review your personal data
Correction & Deletion
Request correction or deletion of inaccurate information
Consent Withdrawal
Withdraw consent for marketing emails
Data Portability
Request data portability (in applicable jurisdictions)
To exercise your rights, please email us at info@stepdex.my.
8. International Users
If you access our services from outside Malaysia, your information may be transferred to and processed in Malaysia, where our servers and service providers are located. By using our services, you consent to this transfer in accordance with this policy.
9. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those third-party websites. Please review their respective privacy policies.
10. Updates to This Policy
1
Policy Changes
We may update this Privacy Policy from time to time to reflect changes in laws or practices.
2
Notification
Updated versions will be posted on this page with the revised effective date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:
STEPDEX® Academy (HPI Synergy PLT)
📧 Email: info@stepdex.my
📍 Menara Keck Seng, Suite 33-01, 203, Jln Bukit Bintang, 55100 Kuala Lumpur, Malaysia.
© 2025 STEPDEX® Academy Powered by HPI Synergy PLT (LLP0035973-LGN). All rights reserved.
Menara Keck Seng, Suite 33-01, 203, Jln Bukit Bintang, 55100 Kuala Lumpur, Malaysia.
Email: hello@stepdex.my | Location: Kuala Lumpur, Malaysia
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